Thank You For Contacting VeeArc Drives | Repairs

Thank you for contacting us regarding your repair inquiry!

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 More information about are repair services are below.

Repair Programs

VeeArc offers three basic repair solutions to meet your requirements: Repair and Return, Repair Express and Repair Exchange. If you are replenishing your spares stock, in an emergency situation or if you have a component that is uneconomical to repair, VeeArc has a program for you.

Repair and Return

This program is designed for orders that not urgently required. VeeArc will repair and return your part, typically within 10 working days.

Repair Express

If you are in an emergency situation and VeeArc does not have a remanufactured part in stock, you can request an express repair of your part. Repair Express orders are typically completed within 24 hours of receipt. VeeArc charges an additional $250 for this service. In the event that we miss the 24 hour target, you will not be charged the additional $250 fee.

Repair Exchange

VeeArc maintains a large stock of remanufactured circuit boards and assemblies. If you have a part that’s defective, and we have that part in stock, we’ll make an exchange: We’ll ship out its remanufactured replacement that day.

When you receive this functional exchange part from VeeArc, you’ll ship us the defective part, using the packaging provided with your functional exchange part.

Note that we must receive your defective part in our facility no later than 20 days after the original transaction. If your defective part cannot be repaired or if it is received after 20 days from the original transaction date, we will contact you to determine if you want the part scrapped at our facility, repaired or returned to you.

We’ll invoice you at the list price of the remanufactured part. Then, when your defective part is received, inspected and deemed repairable, we’ll credit your account with the difference between the purchase list price and repair list price. We’ll quote exact prices to you the day you order.