VeeArc Drives Customer Service, Terms and Conditions

Personalized Committed Service

Besides quality parts, it takes the right people to make those machines start operating efficiently again, and a single phone call to one of our customer service representatives will convince you that you’ve found the right people, right here.

Our manufacturer-trained technicians have unique, practical knowledge of industry design, applications and products. Their main focus is to put it all to work for you.

The VeeArc customer service reps have an uncanny knowledge of the ins and outs of repairs, parts and products.  They’re great communicators who learn all they can about our customers, and pride themselves in getting you the support you want, when you need it.

Growing capabilities, continued quality and support

With our network of partners, VeeArc is expanding our capabilities to new markets. As we do so, we continue to educate ourselves on the latest developments in the industry — and are committed to using that knowledge to support our customers.


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Terms and Conditions

1. Acceptance

Unless otherwise stated, all quotations are made for immediate acceptance. All quotations and proposals covering Seller’s products are made and all contracts or purchase orders for said products are accepted under the strict limitation that the terms and conditions set forth herein shall be applicable thereto. Any provisions on Buyer’s purchase order or other documents issued by Buyer which are at variance with or in addition to these terms and conditions are rejected hereby.

2. Prices

Prices are net and not subject to trade or other discounts except those which may be authorized on the face of Seller’s invoice, and do not include any federal, state, county, local or other taxes, however designated, or costs of special packaging and insurance. Said charges, when applicable, shall be paid by Buyer. However Buyer may provide Seller with an appropriate tax exemption certificate acceptable to the taxing authorities.

Prices are subject to equitable adjustment at any time before delivery if necessitated by economic factors beyond Seller’s reasonable control, including but not limited to factors such as supplier price increases and government actions.

3. Payments

Payment for products and all other charges shall be made in full within thirty (30) days of the date of invoice, unless otherwise specified. If, in the judgment of Seller, the financial condition of the Buyer at any time does not justify shipment on the terms of payment originally specified, Seller may require full or partial payment in advance or may ship C.O.D. In the event of the bankruptcy or insolvency of the Buyer, whether or not under the Federal bankruptcy laws, the Seller may, at its option, refuse delivery except for cash (including payment for all goods thereto delivered), stop delivery of goods in transit, reclaim the goods upon demand, or cancel or resell any order then outstanding and be entitled to reimbursement for all cancellation or resale charges.

The invoiced amount shall not be subject to set-offs for any claims by Buyer against Seller, including any claims for products returned by Buyer for repair or correction of defects. Seller reserves the right to make delivery in installments which shall be separately invoiced and paid for when due without regard to subsequent deliveries. If the invoiced amount or any part thereof is not paid by Buyer when due, Seller reserves the right to assess interest charges at eighteen percent (18%) per annum on such amounts from the date due until paid, and Buyer agrees to pay such interest charges. If shipments are delayed by Buyer, payments shall become due on the date Seller is prepared to make shipment Products held for Buyer shall be at the expense of Buyer

4. Fair Labor Standards Act

Seller certifies that products furnished hereunder have been or will be produced in compliance with applicable requirements of the Fair Labor Standards Act, as amended, and regulations and orders of the United States Department of Labor issued thereunder.

5. Warranty

Seller warrants that on the date of shipment to Buyer the goods will be of the kind and quality described herein, merchantable, and free of defects in workmanship and material. If, within one year from date of shipment by Seller, of any item of the goods, Buyer discovers that such item was not as warranted above and promptly notifies company in writing thereof, Seller shall remedy such defects by, at Seller’s option, adjustment, repair or replacement of the item. Buyer shall assume all responsibility and expense for removal, re-installation and freight in connection with the foregoing remedy. The same obligations and conditions shall extend to replacement items furnished by Seller hereunder. Seller shall have the right of disposal of items replaced by it. Buyer shall grant Seller access to the goods at all reasonable times in order for Seller to determine any defect in the goods. In the event that adjustment, repair or replacement does not remedy the defect, the Seller and Buyer shall negotiate in good faith an equitable adjustment in the contract price.

The Seller’s responsibility does not extend to any item of the goods which has not been manufactured and sold by Seller. Such item shall be covered only by the express warranty, if any, of the manufacturer thereof. The Seller and its suppliers shall also have no responsibility if the goods have been improperly stored, handled or installed, if the goods have not been operated or maintained according to their ratings or according to instruction in Seller or supplier furnished manuals, or if unauthorized repairs or modifications have been made to the goods.


The foregoing states Buyers exclusive remedy against Seller and it’s suppliers for any defect in the goods or for failure of the goods to be as warranted, whether Buyer’s remedy is based on contract, warranty, failure of such remedy to achieve its essential purpose, tort (including negligence), strict liability, indemnity or nay other legal theory, and whether arising out of warranties, representations, instructions, installations or defects from any cause.

6. Delivery

Seller will not incur any liability for any delay in delivery for any reason other than an arbitrary refusal of Seller to perform. Delivery dates furnished by Seller represent the best estimates of the time required to make shipment. Delay in delivery of any installment shall not relieve Buyer of its obligation to accept remaining deliveries.

7. Liability

Seller shall not be liable for any incidental, special or consequential damages of any nature whatsoever, or for any delay or loss of use (including, without limitation, lost revenues or lost profits) arising out of, resulting from, or in any way related to the sale of any products by Seller.

8. Proprietary Information

Buyer agrees that any data, such as Seller’s specifications, drawings, software and information (including, without limitation, designs, reports, software documentation, manuals, models, process information and the like), revealed by Seller to Buyer and containing proprietary information marked or identified as proprietary, shall be kept in confidence by Buyer with at least the same care and safeguards as are applied to Buyer’s own proprietary information. Such data shall not be duplicated, disclosed to others, or used without the written permission of Seller . These obligations shall not apply to any information which is in or comes into the public domain without violation of this agreement, or is received lawfully by Buyer from a third party subsequent to this agreement; or is developed by Buyer independently and without benefit or information received from Seller.

The restrictions and obligations relating to Seller’s proprietary information shall expire seven (7) years after the execution of the contract incorporating these terms and conditions, unless otherwise agreed to in writing.

9. Packaging and Shipment

Shipping charges will be paid by Buyer. In the absence of specific instructions, Seller will select the carrier. When applicable, Buyer shall obtain ocean freight space and marine insurance.

10. Delivery and Risk of Loss

Unless otherwise provided for in advance, all shipments will be made F.O.B. Seller’s Factory, and upon Seller’s delivery of a shipment to the carrier, Buyer shall assume the risk of any loss or damage to the shipment thereafter. However, all C.O. D. shipment will be made F.O.B. destination, and title and risk of loss shall remain in Seller until delivery to Buyer.

11. Governing Law

The terms and conditions stated herein shall be governed by and construed in accordance with the laws of the State of Illinois.

12. Complete Agreement

The contract incorporating the terms and conditions set forth herein is a complete, final and exclusive statement of the agreement between Buyer and Seller. Any prior or contemporaneous agreements, understandings and representations, whether oral or written, are merged therein. The terms and conditions stated herein shall not be varied, supplemented, qualified, or interpreted by any prior course of dealings between the parties or by custom or usage of trade,. No modifications or additions to said contract shall be binding upon Seller unless in writing and signed by an authorized representative of Seller.

13. Waiver

Seller’s election not to enforce any provisions hereof shall not be deemed a waiver of any such provision and Seller reserves the right to enforce said provisions thereafter. Waiver by Seller of a breach of any of these terms and conditions shall not be construed as a waiver of any other breach.

14. Discounted Parts

Any specials or discounted parts are subject to availability. The seller is at full discretion as to what parts are sold and what pricing is set. All offers subject to change. VeeArc honors postings listed on the website only, not liable for past search engine listings.